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Our Customer Commitment

We understand that buying a home is a tremendous investment. So when we build a home for you, we invest in it, too. We commit our heritage, our skills, our high standards, and our customer satisfaction guarantee to everything we build, because a well-built house is key to a happy home… and a keystone to a thriving community. Because we are dedicated to your satisfaction as a homeowner, every person in our organization is pledged to the letter and spirit of our Customer Service Commitment, a comprehensive program which includes:

The Construction Tour

After framing is completed, you will tour your new home with a Mignatti Companies™ representative to inspect construction quality and discuss any technical questions you may have. You will also review the home’s unique quality included features, as well as any personal selections you’ve specified.

The New Home Orientation

About a week before moving into your new home, you'll inspect it with a Mignatti Warranty representative. You'll go over a comprehensive checklist to ensure that everything is in order and also learn how the various components of your new home operate. We guarantee your satisfaction!

The Closing Walkthrough

The day of your settlement you will take one more walk through of your new home. If any items are noted on your walk through list, we will attempt to complete them within 30 days from your closing date.

The 90-Day and One-Year Check Ins

At 90 days and one year after settlement we want to ensure that you’re happy. If there are any warrantable issues, let us know and we guarantee to have maintenance scheduled within 30 days.

Ten Year Extended Warranty

Every Mignatti Companies™ home comes with a one year Builder Warranty and a Ten Year Warranty for major structural components of your home—at no additional cost to you! At closing you will receive a full warranty manual issued specifically for your home, which is transferable in the event you sell your home during the warranty period.

Emergency Phone Numbers

In the event of an emergency, we provide each homeowner with contact names and phone numbers and guarantee a 24-hour response.